Refund Policy

Last updated: 1 October 2026

This policy explains when you can get money back for website design services.

1. Before work starts

If you cancel before we have started work on your project, we refund your advance in full.

2. After work has started

Once work has started, the advance pays for the design and development time already spent, so it is not refundable. You keep any design work completed up to that point. If we have spent less time than the advance covers, we refund the difference.

3. If we cannot deliver

If we are unable to complete your project as agreed in the quotation, we refund what you paid for the work that was not delivered.

4. After launch

Once your website has been approved and is live, the project is complete and the project fee is not refundable. Bugs in our work are fixed free during the support period in your quotation.

5. Monthly care plan

You can cancel the monthly care plan at any time. The current month is not refunded, and no further months are charged.

6. Third-party costs

Domain names, hosting and other services you buy from other companies are covered by those companies' own refund rules. We cannot refund them.

7. How to ask for a refund

Message us on WhatsApp or email with your name and project. We will reply within 3 working days, and approved refunds are paid within 7 working days by the same method you paid with where possible.

Nothing in this policy limits any rights you have under Nepal's Consumer Protection Act, 2075 (2018).

Contact